Shipping Policy

Last Updated: May 20, 2026

At MYCL Wellness, we strive to process and ship every order as quickly and reliably as possible. Please review this Shipping Policy for details on processing times, delivery timelines, shipping rates, and other important information about how your order gets to you.

Order Processing Times

• Wellness Products (coffee, gummies, accessories): Typically processed and shipped within 1-2 business days of order placement.
• Apparel and Merchandise: Apparel items are made to order through our print-on-demand fulfillment partner and are processed within 3-5 business days before shipping.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Pacific Time, on weekends, or on holidays will begin processing on the next business day.

Split Shipments

If your order contains both wellness products and apparel, the items will ship separately because they are fulfilled from different facilities:

• Wellness products ship directly from our MYCL Wellness warehouse in California.
• Apparel and merchandise ship from our print-on-demand fulfillment partner's facility.

You will receive a separate tracking number for each shipment. Shipments may arrive on different days.

Shipping Methods and Delivery Times

We offer the following shipping options at checkout. Delivery times are estimates based on carrier performance and begin from the date the order ships, not the date the order is placed.

Method	Estimated Transit Time
Standard Shipping	4-7 business days
Express Shipping	2-3 business days

Apparel shipping times are calculated separately and may vary based on the print-on-demand partner's carrier options at checkout.

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order, as well as the shipping method selected. The total cost will be displayed before you complete your purchase.

Shipping Carriers

We ship via the following carriers, depending on destination and shipping method selected:

• USPS (United States Postal Service)
• UPS
• FedEx

Apparel shipments are handled by carriers selected by our print-on-demand partner and may include the carriers above.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship to:

• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
• APO/FPO/DPO military addresses
• International destinations

We hope to expand shipping availability in the future. If you have questions about delivery to a specific location, contact us at Info@MYCLWellness.com before placing your order.

Subscription Orders

Subscription orders ("Subscribe & Save") are processed and shipped on the renewal date selected at the time of enrollment or subsequently modified by you. Subscription shipping methods, rates, and delivery windows follow the same standards described above.

You can modify your subscription's shipping address, frequency, or next renewal date at any time by logging into your customer account or contacting Info@MYCLWellness.com. For complete subscription terms, see our Terms of Service.

Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and a link to track your shipment on the carrier's website. Tracking information is typically updated within 24 hours of label creation.

If you have not received tracking information within 3 business days of placing your order (or 7 business days for apparel orders), please check your spam folder, then contact Info@MYCLWellness.com.

Shipping Delays

We do everything we can to ship your order on time, but once a package leaves our facility (or our fulfillment partner's facility), delivery is in the hands of the carrier. Delivery times are estimates, not guarantees.

Delays may occur due to:

• Severe weather, natural disasters, or other acts of God;
• Carrier service disruptions or capacity issues;
• High-volume periods (holidays, promotional events, product launches);
• Incorrect or incomplete shipping information provided at checkout;
• Customs inspections or regulatory holds (where applicable);
• Pandemic-related restrictions or staffing shortages.

MYCL Wellness is not responsible for shipping delays caused by carriers or other circumstances beyond our reasonable control. We will, however, work with you to resolve any delivery issues to the extent we are able.

Holiday Shipping

During peak periods (Black Friday/Cyber Monday, December holidays, etc.), processing and shipping times may be extended by 1-3 additional business days. We post specific holiday shipping cutoffs on the Site and via email each year. Orders placed close to or after the published cutoff are not guaranteed to arrive by a specific holiday date.

Incorrect or Incomplete Addresses

Please review your shipping address carefully at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If:

• A package is returned to us as undeliverable due to an incorrect or incomplete address, you will be responsible for additional shipping fees to resend the order, or you may request a refund for the products (minus original shipping costs).
• You discover an address error before your order ships, contact Info@MYCLWellness.com immediately and we will do our best to update the address. We cannot guarantee that we can intercept an order that has already entered processing.
• You need to update the address on an order that has already shipped, you will need to contact the carrier directly. We are unable to reroute packages once they are in transit.

Refused or Unclaimed Packages

If you refuse delivery of a package, or fail to claim a package held by the carrier (for example, after multiple delivery attempts or pickup notices), and the package is returned to us, you will be responsible for the cost of the original shipping and any return shipping fees. A refund, if applicable, will be issued for the product cost only, minus shipping fees.

Lost, Stolen, or Damaged Packages

Lost Packages

If tracking shows your package was delivered but you have not received it:

1. Wait 48 hours, as packages are occasionally marked delivered before the actual final delivery.
2. Check with neighbors, household members, and your local carrier.
3. Contact your local carrier to file a missing-mail or trace request.
4. If the package still cannot be located, contact us at Info@MYCLWellness.com within 14 days of the expected delivery date.

We will work with the carrier to investigate. MYCL Wellness is not responsible for packages confirmed delivered to the correct address but subsequently lost, stolen, or misplaced after delivery. For high-value orders, we recommend selecting a shipping method with signature confirmation or shipping to a secure location.

Damaged Packages

If your order arrives damaged, photograph the package and contents and contact us at Info@MYCLWellness.com within 7 days of delivery with the photos and your order number. See our Return and Refund Policy for details on replacements and refunds for damaged shipments.

Risk of Loss

Title and risk of loss for all orders pass to you upon delivery of the items to the carrier. Once a package has been picked up by the carrier, MYCL Wellness is no longer responsible for its safekeeping in transit, except as required by applicable law or as expressly stated in this Shipping Policy.

Returns and Refunds

For information on returning items, refund timelines, and the conditions under which returns are accepted, please review our Return and Refund Policy.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local tax laws. Tax rates and applicability are determined automatically based on the destination of your order.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier options, fulfillment partners, or applicable law. Updates will be posted on this page with a revised "Last Updated" date. The policy in effect on the date your order is placed will govern that order.

Contact

For questions about shipping, tracking, or this policy, please contact:

MYCL Wellness Customer Support
Email: Info@MYCLWellness.com
Phone: 657.251.0016
Address: 10632 Trask Ave, Garden Grove, CA 92843

Customer Support typically responds within 1-2 business days, Monday through Friday.