Privacy Policy

Last Updated: May 20, 2026

This Privacy Policy describes how MYCL Wellness ("MYCL Wellness," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at myclwellness.com (the "Site"), make a purchase, communicate with us, or otherwise use our services (collectively, the "Services").

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information You Provide Directly

When you interact with the Services, you may provide us with:

• Contact and account information — name, email address, phone number, mailing address, account password (stored in hashed form);
• Order information — billing address, shipping address, items purchased, order total, payment confirmation (we do not store full payment card numbers; see Section 4);
• Customer support communications — any information you choose to share when contacting us;
• Marketing preferences — email and SMS opt-ins, preferences for the types of communications you wish to receive;
• Subscription information — frequency, plan, and product preferences for any Subscribe & Save enrollment;
• User-generated content — product reviews, photos, testimonials, or other content you submit.

Information Collected Automatically

When you use the Services, we and our service providers automatically collect:

• IP address, device identifiers, browser type, operating system, and language settings;
• Pages visited, time spent on the Site, referring URLs, and click-stream data;
• Cookies, web beacons, pixels, and similar tracking technologies (see Section 5);
• Approximate location based on IP address.

Information From Third Parties

We may receive information about you from:

• Payment processors (such as Shopify Payments, Shop Pay, PayPal) who process your transactions;
• Shipping carriers who provide delivery tracking and address verification;
• Marketing platforms (such as Klaviyo, Meta, Google) who provide audience insights, conversion data, and advertising analytics;
• Social media platforms when you interact with our content or log in using a social account;
• Affiliates and referral partners who refer you to our Services.

2. How We Use Your Information

We use your personal information to:

• Provide and operate the Services — process orders, fulfill subscriptions, arrange shipping, handle returns and exchanges, manage your account, and provide customer support;
• Process payments through our payment processors;
• Communicate with you about your account, orders, shipping updates, and customer service inquiries;
• Send marketing communications by email and SMS (with your consent), including promotions, product launches, and abandoned cart reminders;
• Personalize your experience by recommending products and tailoring content;
• Improve our Services through analytics and research;
• Prevent fraud and ensure security by detecting and investigating suspicious activity;
• Comply with legal obligations including tax reporting, regulatory compliance, and responding to lawful requests from authorities;
• Enforce our Terms of Service and protect our rights, property, or safety, and that of our customers or others.

3. SMS Messaging Program

If you opt in to receive text messages from us, you consent to receive automated promotional and transactional SMS messages at the phone number you provide. By opting in, you acknowledge:

• Frequency: Message frequency varies based on your activity and preferences.
• Cost: Message and data rates may apply, charged by your wireless carrier. MYCL Wellness is not responsible for carrier charges.
• Opt-out: You may opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further marketing texts.
• Help: Reply HELP for assistance, or contact Info@MYCLWellness.com.
• Supported carriers: Carriers are not liable for delayed or undelivered messages.
• No sharing of opt-in data: Your SMS opt-in consent and phone number collected through this program will not be shared with non-affiliated third parties for their own marketing purposes.
• Abandoned cart tracking: We may use cookies to track items left in your cart and send you SMS reminders. This requires your consent to receive SMS messages.

By opting in, you also agree to our SMS Terms and confirm that you are the account holder or have the account holder's permission to opt in.

4. Payment Information

We do not store full credit card numbers or sensitive payment data on our servers. All payment transactions are processed by PCI-compliant third-party payment processors, including but not limited to:

• Shopify Payments
• Shop Pay
• PayPal
• Apple Pay / Google Pay

These processors collect payment card information directly from you in encrypted form and process the transaction on our behalf. Their use of your information is governed by their own privacy policies.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site and provide a personalized experience. The categories include:

• Strictly Necessary Cookies — required for the Site to function (e.g., shopping cart, login, checkout).
• Performance and Analytics Cookies — help us understand how visitors use the Site (e.g., Shopify Analytics, Google Analytics).
• Functional Cookies — remember your preferences and settings.
• Advertising and Targeting Cookies — used to deliver relevant advertising and measure campaign performance (e.g., Meta Pixel, Google Ads, TikTok Pixel).

You can control cookies through your browser settings, your device settings, or industry opt-out tools such as the Digital Advertising Alliance opt-out page (optout.aboutads.info) or the Network Advertising Initiative opt-out page (optout.networkadvertising.org). Disabling certain cookies may affect Site functionality.

For more information about cookies used by Shopify, see https://www.shopify.com/legal/cookies.

6. Location-Based Services

If you opt in to location-based services, we may collect and use approximate location data (derived from your IP address or, with your permission, device GPS) to provide location-specific promotions, shipping estimates, or store recommendations. You may disable location tracking through your device settings at any time.

7. How We Share Your Information

We do not sell your personal information for monetary compensation. We may share your information in the following circumstances:

• Service providers — companies that perform services on our behalf, including hosting (Shopify), email and SMS marketing (e.g., Klaviyo), shipping (e.g., USPS, UPS, FedEx, ShipStation), analytics (e.g., Google Analytics), fraud prevention, and customer support. These providers are contractually bound to use your information only as needed to perform their services.
• Marketing partners and advertising platforms — to deliver relevant advertising and measure campaign performance (e.g., Meta, Google, TikTok). This may be considered "sharing" under California law (see Section 9).
• Affiliates and referral partners — limited information necessary to attribute and pay commissions on referred sales.
• Legal and regulatory authorities — when required by law, subpoena, court order, or to protect the rights, property, or safety of MYCL Wellness, our customers, or others.
• Business transfers — in the event of a merger, acquisition, financing, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With your consent — for any other purpose disclosed to you at the time of collection.

8. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information: retained as long as your account is active, plus a reasonable period thereafter.
• Order and transaction records: retained for at least seven (7) years for tax, accounting, and audit purposes.
• Marketing data: retained until you opt out or request deletion.
• Anonymized analytics data: may be retained indefinitely.

After applicable retention periods, we will delete or de-identify your information.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right to Access — request a copy of the personal information we hold about you;
• Right to Correction — request that we correct inaccurate or incomplete information;
• Right to Deletion — request that we delete your information, subject to legal retention requirements;
• Right to Portability — request a machine-readable copy of your information;
• Right to Opt Out of Marketing — unsubscribe from emails (link in every email) or text STOP to opt out of SMS;
• Right to Withdraw Consent — withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at Info@MYCLWellness.com with the subject line "Privacy Request." We will respond within 45 days (and may extend by an additional 45 days if necessary, with notice). We may require verification of your identity before fulfilling your request.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know what categories of personal information we collect, the sources, the purposes, and to whom we disclose it;
• Right to Delete your personal information, subject to certain exceptions;
• Right to Correct inaccurate personal information;
• Right to Opt Out of Sale or Sharing of personal information for cross-context behavioral advertising;
• Right to Limit Use of Sensitive Personal Information;
• Right to Non-Discrimination for exercising any of these rights.

Do Not Sell or Share My Personal Information: We do not sell personal information for monetary value. We may "share" personal information with advertising partners (such as Meta and Google) for cross-context behavioral advertising as defined under CPRA. To opt out, email us at Info@MYCLWellness.com with the subject line "Do Not Share" or use the opt-out signal (Global Privacy Control) in your browser.

Categories of personal information we collect (as defined by CCPA): identifiers, customer records, commercial information, internet activity, geolocation data, and inferences drawn from the above.

Sources include: directly from you, automatically from your interactions with the Site, and from third-party service providers.

Business purposes for collection include: providing the Services, processing orders, marketing, analytics, fraud prevention, and legal compliance.

Authorized Agent

You may designate an authorized agent to make a request on your behalf. We will require verification of the agent's authority and your identity.

10. Children's Privacy

MYCL Wellness offers products formulated for both adults and children. However, the Services (including this Site, account registration, purchasing, and marketing communications) are intended for use by adults only. Account holders must be at least 18 years of age. Parents and legal guardians are responsible for purchasing and managing products on behalf of children in their care.

We do not knowingly collect personal information directly from children under 13 years of age, in compliance with the Children's Online Privacy Protection Act (COPPA). If we learn that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at Info@MYCLWellness.com.

We do not knowingly collect, sell, or share the personal information of consumers under 16 years of age without affirmative authorization, as required by California law.

Parents and guardians who purchase MYCL Wellness products formulated for children remain the account holders and are responsible for administering those products to their children under appropriate supervision and in accordance with product labeling.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction, including:

• SSL/TLS encryption for data in transit;
• Secure password storage using industry-standard hashing;
• Access controls limiting employee and contractor access on a need-to-know basis;
• Use of PCI-compliant payment processors for payment data.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

12. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and applicable regulatory authorities as required by law, including under the California Customer Records Act and other applicable state and federal laws.

13. International Users

MYCL Wellness operates in the United States. If you are accessing the Services from outside the United States, you acknowledge that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to this transfer.

14. Third-Party Websites and Links

The Services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Policy on the Site;
• Update the "Last Updated" date at the top;
• Provide additional notice (such as by email or homepage banner) when required by law.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Policy.

16. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, or to exercise any of your rights, please contact us at:

MYCL Wellness
Email: Info@MYCLWellness.com
Phone: 657.251.0016
Mailing Address: 10632 Trask Ave, Garden Grove, CA 92843

We will respond to privacy inquiries within a reasonable timeframe, typically within 45 days.